Hey Traveler,

Got Any Questions?

We prepared some answers that could help you. If they still don't help, please contact us with the form below.

Shipping and Delivery:

Q:  How does shipping and delivery work?

Savenco® orders typically ship within 24-48 hours after purchase.

Our shipping time is approximately 2-3 weeks with an average of 2 weeks. In a few months, we will move to a new warehouse and deliver shipments in 2-3 days.

Q:  How can I track my order?

Once your order has shipped, you will receive an email from us with a tracking number.

Q:  Help! I think my order is lost!

Get in Touch. We're Here to Help!

Your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.

Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.

You can always email us at:Support@Savenco.com

Q:  Can I change my shipping address?

Accidentally put in the wrong shipping address?

As long as your order isn't shipped out already, we'll be happy to change the shipping address.

Send us an email with the new order details and we'll make the modification to your order.
Support@Savenco.com

Q:  Do you ship internationally?

Although we started in Chicago, we've been able to expand worldwide and support international markets!

Q:  Did I order 1 or 2?

Some customers notice on the Email Confirmation, Cart or Checkout that it appears they only bought one pillow.

If you see the price is £39, then this is for one Pillow
And for two pillows, it's £68.

Q:  Where are you located?

We are currently moving our production to the United States and soon we will be able to provide 2-3 day shipping.

Our current shipping time is between 2-3 weeks, with an average of 2 weeks.

Q:  Currency issue?

The pricing on our site is in USD, and we process in USD.

If you experience any issues, please contact us using the form below and we will be able to help you within 24 Hours.

Product Questions:

Q:  How to use?

Some customers complain about the velcro not sticking...

This is because we use a cover on the velcro to protect it in transit from dust and more.

Once it's arrived, you can simply remove the cover like in the video below and enjoy.

Q:  Why is the velcro not sticking?

Some customers complain about the velcro not sticking...

This is because we use a cover on the velcro to protect it in transit from dust and more.

Once it's arrived, you can simply remove the cover like in the video below and enjoy.

Q:  What is the size of the pillow?

Please see below for the size and weight of the pillow:

Q:  Is the Savenco® pillow suitable for kids?

Due the adjustable size, the pillow is suitable for most children and adults.

We are also working on a colorful version mainly for kids so they can have their own perfect pillow customized to them.

The approximate time for its launch is 2-3 months.

Q:  Does the pillow get hot?

Our neck pillows are designed for optimal comfort, and they feature breathable materials to ensure your neck stays cool even during extended use.

Q:  What materials is the pillow made of?

The pillow is made of hypoallergenic materials, perfect for those with sensitive skin or allergies.

Our pillow features a soft and breathable cotton cover with memory foam fill, providing adjustable support for your neck.

Q:  How do I clean the Savenco® pillow?

Gently remove the cover by opening the zip and pulling the memory foam out. The cover can be washed in the washing machine.

For the memory foam, use a damp cloth or wipes to clean the surface of the foam then wait for it to dry, keeping it away from sunlight and heat sources. It’s important to avoid using a dryer or putting the pillow in direct sunlight as this can damage the foam.

And for the final stage, put the memory foam back inside the cover and enjoy the pillow on your next trip!

Contact Us

Please complete this form and we will help you within 24 hours!

Contact Us

Trade name: Savenco

Email: info@savenco.co

Physical address: MUJCORP LTD, SUITE A 82 JAMES CARTER ROAD BURY ST. EDMUNDS IP28 7DE

Time to see some reviews!

See what our customers say about us

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Sooo convenient!

"Savenco is so goodddd. Just the feeling of a warm hug while traveling made me buy it! And I am so happy I did I enjoyed it everywhere from the plane to the bus. This really helped me to find time to relax during any transportation."

- Jessica H. Melbourne

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A relaxing comfort

"Finally a pillow that can support the neck like it should! My mom suffered from a serious neck pain during her travels before and avoid traveling again... But this really helped me to convice her, it helped to support her neck and reached the hotel with no pain + We rested so much we just went shopping haha."

- Amanda D. New York

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Cute & Compact!

"Exceeded my expectations! At first I was like "Why should I get it" but because they are offering 60 day money back I said I will just go for it, and wow I just loved it! Its so comfort and beautiful and actually really useful, I might get another one soon, highly recommend!"

- Juliet M. Sydney

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Solved my neck pain quickly!

"My girlfriend bought me this travel pillow as she knew I suffer from neck pain during traveling, and it's insane I slept so fast with it on the plane and arrived to my vacation ready with no pain. I definitely recommend it to anyone I see struggling haha."

- Adam M. New York

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I can sleep anywhere

"I just love it! I can sleep anywhere now, it's really comfortable, and it's so easy to use. The pillow is very good for traveling as it's very compact and fits any bag, also the breathable fabric of it keeps me cool and warm at the same time!"

- Emily C. Sydney

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He loved it so much

"My father was impressed! He loved it so much that he kept wearing it even after we landed, he found it really helpful for him even when he is working, now he took my pillow so going to buy another one for me!"

- James G. San Francisco

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60 Day Money Back Guaranteed

Your satisfaction is our guarantee. If for any reason you need to send them back, we’ve got you covered.

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